Contact information

If you have any questions, requests, or concerns related to our policies, orders, or returns, our team is here to assist you.

Customer Support E-mail:
support@collencurve.com

Response Time
Our support team serves customers in the United Kingdom, United States, Canada, and Australia and is committed to responding to inquiries within 24 to 48 business hours, excluding weekends and local public holidays.

Policy-Related Inquiries
You may contact us regarding:

• Order information, processing, and shipping

• Refunds, exchanges, and returns

• Privacy, data protection, and use of personal information

• Clarifications regarding our terms, conditions, and store policies

• Administrative requests related to our commercial policies

For faster and more efficient assistance, we recommend including your order number (when applicable) and a clear description of your request in your message.